Scope of Duties:

• Directs, plans and supervises the execution of all activities undertaken by the Back Office/Web Systems Support team to achieve the team’s goals and objectives.

·         Researches, analyzes, evaluates and recommends new and existing technologies focusing on eliminating redundancy through integration and consolidation.

·         Supports and maintains desktop and network operating systems, commercial software applications as well as business/industry-specific proprietary software applications

·         Establishes and maintains IT security and data integrity

·         Participates in organizational initiatives with various teams coordinating and providing IT-related advice and assistance

·         Provides recommendations to the department head concerning IT enterprise resource planning, management and coordination

·         Monitors and maintains effective IT asset management ensuring inventory accuracy and software licensing compliance

·         Interprets and applies company Mission, Vision, and Values to the assigned IT Team

·         Communicates regularly with staff and department head informally, in writing, one-on-one, and in meetings

·         Implements improvements to processes, work methods and procedures

·         Shares knowledge in order to build technical skills of others; supports a diverse work environment where differences are accepted; leads team decision-making

·         Continues to build own technical and leadership skills

·         Leads and guides a team of systems engineers

·         Sets team priorities

·         Suggest and plans training for the team members

·         Performs project management

·         Performs other duties as assigned

Job-specific Technical Competencies

·         Broad functional knowledge of computer hardware and software platforms, network topologies and solutions architecture.

·         Expert knowledge with Microsoft Backend products like Windows Server, MS SQl, MS Sharepoint, Terminal Server etc.

·         Effective management of technical professionals, IT strategic planning, quality/process improvement and basic principles of business administration; basic knowledge of electrical circuits, power distribution, electrical code, network cabling standards

·         Ability to troubleshoot TCP/IP errors/issues; configure and support Relational Database Management and connectivity via ODBC; manage and support enterprise email (MS-Exchange 2003 or current version), enterprise backup and recovery software, web filtering and email scanning software.

·         Ability to make quick decisions based upon large amounts of information from multiple sources in order to protect the security and integrity of the IT infrastructure

·         Ability to visualize a conceptual image of a project, then develop a plan for its implementation, and execute the plan

·         Ability to manage a variety of complex tasks/projects simultaneously

·         Ability to use MS Office products at an advanced level of proficiency

Minimum Requirements:

• B.Sc. Degree in Computer Science, Computer Engineering or equivalent.

• Minimum 5 years as a senior networking systems engineer including project management responsibilities, extensive customer / end-user interaction as well as supervisory experience with systems engineers and desktop support / help desk staff as well as designing and deploying enhancements and modifications within a multi-protocol, client / server, mid-tier, Wide Area Network (WAN) infrastructure.

• Exceptional technical knowledge and organizational skill in researching, planning and managing various IT projects and initiatives, ability to effectively communicate both verbally and in writing to convey technical information to technical and non-technical audiences, strong interpersonal, analytical and problem solving skills.

• Experience working in a team environment both as a member and a leader, must possess a detailed understanding of automated systems hardware and software, best-practice policies and procedures as well as fundamental business principles and processes in an automated environment.

• Certifications such as CISSP, CISM are highly desired.
• Proficient in MS SQL / Oracle Database Administration.

• Excellent standard of written and spoken English with inter-communication skills

Remuneration Package:

§         Salary is negotiable with comprehensive benefit package.

§         5 days working week (Sunday to Thursday).

§         42 days paid annual leave.